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Online Rules and
Regulations
Online
Reservation System Rules & Regulations
1.Airline
reservations may only be completed by purchasing the tickets. GTI can only
issue airline tickets to customers who are using a credit card that was issued
within North America. The billing address must be able to be verified in order
for the sale to take place. If the billing address can not be verified, we will
attempt to contact you one time at the phone numbers that you have listed in
your profile. Should we be unable to contact you before the ticket deadline has
expired, the reservation will be cancelled and a new one will need to be
created. Please note that no fare is guaranteed until the ticket has been
issued. A Signature on File (SOF) is required to process transactions that
are $1250.00 or more to a single credit card. This form can be downloaded from
the forms library and is titled "Credit Card Authorization or Internet Credit
Card Authorization" or for your convenience,
you may click here (the form is in Adobe PDF format and opens in a new
window). This form must be received by GTI before the transaction can be
completed and the credit card charged. Fares are not guaranteed until the
transaction is completed.
2. You may look up fares and schedules without obligation.
3. PLEASE NOTE: If more than one airline is selected within your itinerary, a
PAPER TICKET may need to be issued. In some cases it is not possible to issue
an E-Ticket for multi-airline travel plans.
5. GTI must have a 24-hours lead time prior to flight departure to issue an
E-Ticket. In the event of a link outage between our reservations system
provider and the E-Ticketing airline GTI will issue a paper ticket.
6. Please be advised that Global Travel International strictly adheres to the
ticketing policies of its airline partners. These policies prohibit the
issuance of back to back and hidden city ticketing. Global Travel International
shall not be liable for its refusal to issue such tickets. Should Global Travel
International discover that such tickets have been issued in violation of the
airline policies, we will immediately notify the applicable airlines for
further action.
7. GTI will issue your ticket by one of the following methods:
I. Via E-Ticket
(Electronic Ticket)
There is NO COST for this method. In the event E-Tickets are unable to be
generated, your tickets will be sent to you via Express Delivery. Please
note that some international carriers may require that the E-ticketed passenger
be able to present the credit card used to purchase the E-ticket.
II. Via Express Delivery
A fee of $15.00 USD total for all tickets on the same reservation will be
charged for 2 day delivery. This delivery fee applies to the 48 contiguous
United States only. Alaska, Hawaii and international Express
Delivery rates vary. All tickets will be sent via Express Delivery to the
credit card billing address unless specified otherwise.
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Traveler Services Agreement
Your affiliation and
continued success with Global Travel International is contingent on your
adherence to our terms and conditions. This document explains in detail our
Travelers Services Terms and Conditions, our Privacy Policy and our Website
Terms and Conditions.
PLEASE READ THIS TRAVELER SERVICES AGREEMENT (the "Agreement") CAREFULLY BEFORE
USING ANY OF THE TRAVEL RESERVATION SERVICES OF GLOBAL TRAVEL INTERNATIONAL,
INC., A FLORIDA CORPORATION ("GTI"), INCLUDING, BUT NOT LIMITED TO, RESERVATION
SERVICES THROUGH GTI'S RESERVATIONS TELEPHONE CENTERS AND WEBSITES. YOUR USE OF
GTI'S TRAVEL RESERVATION SERVICES IS EXPRESSLY CONDITIONED ON YOUR ACCEPTANCE
OF THIS AGREEMENT. BY USING GTI'S TRAVEL RELATED SERVICES THROUGH GTI OR ONE OF
GTI'S AFFILIATES, PARTNERS, OR REPRESENTATIVES, YOU SIGNIFY YOUR AGREEMENT TO
BE BOUND BY EACH OF THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO BE
BOUND BY EACH OF THE TERMS OF THIS AGREEMENT, YOU MUST NOT USE GTI'S TRAVEL
RELATED SERVICES.
The Traveler Must Confirm the Accuracy of the Travel Invoice
The traveler must verify booking details, rate information, passenger
information and all other information included on their invoice. If there is
any incorrect information on an invoice, the traveler must contact GTI's
Headquarters at 2600 Lake Lucien Drive, Suite 201, Maitland, FL 32751
(1-800-951-5979) within 24 hours of receiving the invoice and request that the
incorrect information be changed. Failure to contact GTI's Headquarters within
24 hours of receiving the invoice may result in the incurrence of additional
charges for such corrections.
The Traveler is Responsible for Knowing the Conditions at Destination(s)
GTI has no special knowledge regarding unsafe conditions, health hazards,
security, political instability, social, labor or civil unrest, weather hazards
or climate extremes at destinations to which you or your clients may travel.
For information concerning possible dangers at your or your client's
destinations and medical information, GTI recommends that the traveler contact
independent third party sources, including, without limitation, the Travel
Warnings Section of the U.S. State Department at (202) 647-5225 or
www.travel.state.gov and the Centers for Disease Control at (877) FYI-TRIP or
www.cdc.gov/travel. The traveler voluntarily assumes all risks involved in
their travel, whether expected or unexpected. GTI is not liable for any
injuries, damages or losses caused to the traveler in connection with terrorist
activities, civil, social or labor unrest, mechanical or construction failures
or difficulties, diseases, local laws, climatic conditions, abnormal conditions
or developments, or any other actions, omissions, or conditions or developments
or conditions outside GTI's control.
The Traveler is Responsible for Complying with All Laws and Travel
Requirements
The traveler, and not GTI, is responsible for (i) compliance with the
applicable laws, rules and regulations of the destination, (ii) checking and
verifying any and all identification, passport, visa, vaccination, or other
entry requirements at destinations to which the traveler and (iii) checking
with immigration offices, embassies and consulates to ensure compliance with
all applicable laws, rules and regulations. United States Immigration
determines the documents that passengers must have in their possession in order
to leave and return to the U.S. Neither GTI nor any airline, hotel, car-rental
company, tour operator, cruise line or other service provider named in the
traveler's itinerary (collectively, "Suppliers") are responsible if the
traveler is denied boarding for any reason, including, without limitation,
failure to posses the required documentation.
Payment for Travel Purchases and Reservations
It is the traveler's responsibility to make all payments for travel purchases
and reservations when due. Failure to make all payments when due may result in
an automatic cancellation of the traveler's purchases and reservations. If the
traveler fails to make all payments for travel purchases and reservations when
due, GTI may, at its option, (i) cancel the travel purchases and reservations,
(ii) assess late fees and penalties for past due balances to the maximum extent
allowed by law, (iii) process the balance due and all associated late fees and
penalties (for past due amounts) on any credit card GTI has on file for the
traveler, (iv) offset the balance due plus any late fees and penalties against
any type of commissions due by GTI to the traveler and (iv) hold any documents,
without liability to the traveler, that GTI may have in our possession until
the balance due and all associated late fees and penalties (for past due
amounts) are paid.
The Traveler Must Comply with the United Stated Border Security Act
The United States Border Security Act requires all airlines and cruise lines to
collect immigration information from each passenger prior to their travels to
or from the United States. As of March 1, 2003, all cruise lines must
electronically report a manifest of all passengers on each cruise prior to
their arriving at the port on embarkation day. This manifest includes personal
information about each passenger including name, gender, birth-date, residency,
citizenship, and passport data (if applicable). GTI is required to obtain this
information for each passenger no later than the time of final payment. Any
passengers who have not submitted all the needed information before they arrive
at their ship can expect very long delays. If a passenger does not supply all
required data, he/she may be denied boarding without a refund.
Trip Cancellation
The traveler, and not GTI, is responsible to be familiar with the penalties
assessed for cancellation of their travel purchase and reservations.
Cancellation policies vary greatly between Suppliers. All travel purchase and
reservations should be deemed non-refundable, non-cancelable and non-changeable
unless otherwise advised in writing by a GTI representative.
GTI Recommends the Traveler Use a Credit Card to Pay for Their Purchases
GTI recommends the use of a credit card to pay for purchases so that the
traveler may exercise their rights under the Fair Credit Billing Act if they do
not receive the services they purchased. Paying with cash, check or debit card
does not provide the traveler with this kind of protection and is strongly
discouraged by GTI.
GTI Recommends The Traveler Obtain Insurance
GTI recommends the traveler purchase appropriate insurance coverage against
unsafe conditions, health hazards, security, political instability, social,
labor or civil unrest, weather hazards or climate extremes at destinations to
which they may travel. GTI also recommends the traveler purchase Travel
Protection Insurance to protect the traveler from penalties for canceling their
travel purchases and reservations under certain circumstances. We further
recommend that the traveler not purchase Travel Protection Insurance from the
Supplier in the event the Supplier becomes financially insolvent. Finally, we
recommend that the traveler carefully examine the Travel Protection Insurance
limitations from a third party insurance provider as inclement weather,
terrorism and related acts, pre-existing conditions, etc. may not be covered by
the policy. It is the traveler's responsibility to determine what type of
insurance coverage is best for them. GTI assumes no liability for counseling
the traveler on insurance.
Warranty Exclusions
GTI MAKES NO, AND GTI'S SUPPLIERS AND DISTRIBUTORS MAKE NO, WARRANTY OF ANY
KIND REGARDING OUR PRODUCTS AND SERVICES, ALL OF WHICH ARE PROVIDED ON AN "AS
IS" BASIS. GTI AND GTI'S SUPPLIERS AND DISTRIBUTORS EXPRESSLY DISCLAIM ALL
WARRANTIES AND CONDITIONS, INCLUDING IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND
THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR
USAGE OF TRADE. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES,
SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC RIGHTS, WHICH VARY FROM STATE TO STATE.
Limitations on GTI's Liability
GTI SHALL NOT BE, AND GTI'S SUPPLIERS AND DISTRIBUTORS SHALL NOT BE, LIABLE TO,
THE TRAVELER, THE TRAVELER'S TRAVEL COMPANIONS OR GROUP MEMBERS OR ANY THIRD
PARTY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE,
FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, INDIRECT
OR CONSEQUENTIAL DAMAGES THAT INCLUDE, BUT ARE NOT LIMITED TO, DAMAGES FOR ANY
LOSS OF PROFIT, REVENUE OR BUSINESS, AS A DIRECT OR INDIRECT RESULT OF: (I)
BREACH OR VIOLATION OF THE TERMS AND CONDITIONS OF THIS AGREEMENT; (II) THE
BREACH OF CONTRACT, FAILURE TO COMPLY WITH ANY LAWS SUCH AS THE AMERICANS WITH
DISABILITIES ACT (ADA), AND/OR ANY INTENTIONAL OR NEGLIGENT ACTIONS OR
OMISSIONS ON THE PART OF ANY SUPPLIER IN SELLING TRAVEL RELATED SERVICES, OR IN
ACCEPTING RESERVATIONS OR BOOKINGS FOR SERVICES. IN NO EVENT WILL GTI BE LIABLE
FOR ANY TYPE OF LOSS TO THE TRAVELER CAUSED BY AN EVENT BEYOND ITS CONTROL,
INCLUDING, BUT NOT LIMITED TO, GOVERNMENT RESTRICTIONS, NATURAL DISASTERS,
TERRORIST ACTS, WARS, RIOTS, STRIKES, AND OTHER ACTS OF GOD.
If, despite the limitation above, GTI, a provider or a distributor is found
liable for any loss or damage which arises out of or is in any way connected
with any of the occurrences described in the limitation above, then GTI's
liability and the provider's and distributor's liability will in no event
exceed, in total, the sum of US$250.00. Some states do not allow the limitation
of liability, so the limitations above may not apply to the traveler.
GTI has no special knowledge regarding the financial condition of the Suppliers
and advises the traveler to evaluate the financial condition of each Supplier.
GTI assumes no responsibility for and shall not be liable for any refund,
personal injury, property damage, or other loss, accident, delay, inconvenience
or irregularity which may be caused by (i) the acts or omissions of the
Suppliers or any party not under GTI's control, (ii) the failure of Suppliers
to provide services or adhere to their own schedules, (iii) any defaults,
wrongful or negligent acts, or omissions of the Suppliers, or (iv) any defect
in or failure of any vehicle, craft, equipment, or instrumentality owned,
operated or otherwise used or provided by the Suppliers. Unless the term
"guaranteed" is specifically stated in writing on your tickets, invoice, or
reservation itinerary, GTI does not guarantee any Supplier's rates, bookings,
reservations, connections, scheduling, handling of baggage or other personal
effects.
Arbitration and Governing Law
In the event of a dispute between The Traveler and GTI, The Traveler and GTI
agree that a prompt and fair resolution, without the time and expense of formal
court proceedings, would be in both parties' mutual interests. All disputes
shall be submitted to final and binding arbitration to be conducted in Orange
County, Florida, or a location closest to Orange County, Florida if no such
location for the chosen arbitration body exists there.
MANDATORY ARBITRATION REPLACES THE RIGHT OF EITHER PARTY TO GO TO COURT AND
DEMAND A JURY TRIAL. The party filing the arbitration must choose one of the
following three arbitration firms and follow its rules and procedures for
initiating and pursuing an arbitration:
-
American Arbitration Association, 335 Madison Avenue, Floor 10, New York, NY
10017-4605
Phone: 800-778-7879 (www.adr.org)
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National Arbitration Forum, P.O. Box 50191, Minneapolis, MN 55405-0191
Phone: 800-474-2371 (www.arb-forum.com)
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JAMS, 1920 Main Street, Suite 300, Irvine, CA 92614
Phone: 949-224-1810 (www.jamsadr.com)
In the event that the selected firm cannot administer the arbitration, the
party filing the arbitration will select another of the firms. Each party will
bear its own expenses, and the parties will share equally the filing and other
fees of the arbitration firm and the expenses of the arbitrator, except that
the arbitrator will be entitled to award a different allocation of costs and
fees where the arbitrator determines that a filed claim is frivolous.
The arbitrator will not have the power to award punitive damages or other
damages not measured by the prevailing party's actual damages, except as may be
required by statute. Any award in arbitration initiated under this clause will
be limited to monetary damages and will include no injunction or direction to
any party other than the direction to pay a monetary amount, except as required
by statute or to comply with the terms of the contract. Any award rendered by
the arbitrator will be final and binding upon each of the parties, and judgment
thereon may be entered in any court having jurisdiction thereof. The Federal
Arbitration Act will govern the interpretation and enforcement of this section.
During the pending of such arbitration and until final judgment thereon has
been entered, this Agreement will remain in full force and effect unless
otherwise terminated as provided hereunder. If a provision of this clause is
held to be invalid, the remainder of the clause will remain in full force and
effect, and, to this end, the provisions of this clause are severable.
This Agreement and all transactions between the traveler and GTI shall be
governed by, and construed and enforced in accordance with, the internal laws
of the State of Florida, without regard to principles of conflicts of laws.
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